To ensure a smooth exchange or return process, it is important to establish a time frame within which customers can initiate returns. A common practice is to offer a 14-day return window starting the day of delivery, allowing customers ample time to evaluate their purchases. This period should be clearly communicated to customers at the point of sale and within the order confirmation.

Eligibility for returns typically requires that items be in their original condition, unworn, and with all tags attached. This standard helps maintain the integrity of the product and ensures that it can be resold. Additionally, requiring proof of purchase, such as a receipt, is a standard practice that helps verify the transaction.

After receiving the returned item from the client, our quality team will verify the item, and according to its status, the refunded amount will be communicated to the client. 
The shipment of the returned item will be paid by the client. 

To ask for any Exchange, Return or Refund, please get in touch with us at contact@ramodest.com